Terms of service

Terms of Service

These Terms of Service govern your use of the House of Graeme website and your purchase of products from House of Graeme. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms.

1. General Terms

House of Graeme provides apparel, accessories, and related products through our online store. We reserve the right to update, modify, or discontinue products, services, pricing, or website content at any time.

You may not use our website or products for any unlawful or unauthorized purpose.

2. Products and Availability

We make reasonable efforts to display product descriptions, colors, materials, sizing, and images as accurately as possible. However, colors and appearance may vary slightly depending on lighting, photography, screen settings, and manufacturing variations.

Product availability is not guaranteed. We reserve the right to limit quantities, discontinue products, or cancel orders when necessary.

3. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Payment is due at the time an order is placed. By submitting payment information, you represent that you are authorized to use the selected payment method.

Applicable taxes and shipping charges will be displayed during checkout when required.

We reserve the right to correct pricing errors and cancel or refund orders affected by an obvious pricing or listing error.

4. Orders

Submitting an order does not guarantee acceptance. House of Graeme reserves the right to refuse, limit, or cancel an order for reasons including suspected fraud, payment issues, inventory limitations, pricing errors, or other circumstances that may affect our ability to fulfill the order.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

5. Preorders

Certain products may be offered for preorder before they are available for shipment.

Estimated production and delivery dates are provided in good faith but may change due to manufacturing, shipping, customs, supply-chain, or other circumstances outside our direct control.

By placing a preorder, you acknowledge that fulfillment may take longer than an in-stock purchase.

Preorder cancellation and refund eligibility are governed by our Refund & Return Policy.

6. Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has been transferred to a shipping carrier, delays caused by the carrier, severe weather, customs processing, or other external circumstances may be outside House of Graeme's control.

Customers are responsible for providing an accurate and complete shipping address at checkout.

7. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our posted Refund & Return Policy.

Customers are responsible for reviewing that policy before placing an order.

8. Intellectual Property

All content appearing on the House of Graeme website, including designs, logos, branding, product names, photographs, graphics, written content, and other materials, is owned by or licensed to House of Graeme unless otherwise stated.

You may not reproduce, distribute, copy, sell, modify, or commercially use our intellectual property without prior written permission.

9. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security or functionality
Submit fraudulent orders or payment information
Copy or misuse protected website content
Introduce viruses, malicious software, or harmful code
Use automated systems to scrape or improperly access website content

10. Third-Party Services

Our website may rely on third-party providers for services including payment processing, website hosting, shipping, email communications, analytics, and other business functions.

House of Graeme is not responsible for the independent actions, policies, availability, or practices of third-party providers.

11. Disclaimer of Warranties

To the extent permitted by law, House of Graeme provides its website and services on an "as available" basis.

We do not guarantee that the website will always operate without interruption, delay, or error.

Nothing in these Terms limits any warranty or consumer protection rights that cannot legally be excluded.

12. Limitation of Liability

To the fullest extent permitted by law, House of Graeme will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.

Our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim, except where applicable law provides otherwise.

13. Fraud and Chargebacks

Customers should contact House of Graeme before initiating a payment dispute whenever possible so we have an opportunity to resolve the issue.

Fraudulent purchases, intentionally false chargebacks, or other misuse of payment systems may result in cancellation of orders or restriction of future purchases.

Nothing in this section limits a customer's lawful right to dispute an unauthorized or otherwise validly disputed transaction.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Changes to These Terms

House of Graeme may update these Terms of Service periodically. The version posted on our website at the time of use will govern your interaction with the site unless otherwise required by law.

Continued use of the website after an update constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of Wisconsin, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.