Refund policy

Refund & Return Policy

At House of Graeme, we want you to feel confident in your purchase. If your order is not quite right, we are happy to accept eligible returns in accordance with the policy below.

Returns

Eligible items may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

• Unworn, unwashed, and unused

• In its original condition

• Free from stains, fragrance, pet hair, makeup, or other signs of wear

• Returned with all original tags attached

Items that do not meet these conditions may not be eligible for a refund.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment. Please allow additional processing time for your bank or card provider to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to an error by House of Graeme.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, contact us promptly so we can evaluate the issue and make it right.

Please include your order number and photographs of the item when possible.

Final Sale Items

Items clearly marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Preorders

Preorder items are produced or reserved specifically for an upcoming release and may have longer fulfillment timelines than in-stock merchandise.

If a preorder has not yet entered production or fulfillment, cancellation requests may be considered. Once production or fulfillment has begun, the order may no longer be eligible for cancellation.

After delivery, eligible preorder merchandise may be returned according to our standard return policy unless the product page specifically states otherwise.

Exchanges

Because availability may be limited, we cannot guarantee direct exchanges. If you need a different size or style, please contact us. In some cases, the simplest option may be to return the original item and place a new order.

Return Abuse

House of Graeme reserves the right to refuse returns that show signs of wear, alteration, misuse, repeated excessive returns, or other activity inconsistent with this policy.

Contact

To request a return or report an issue with an order, please contact House of Graeme through the customer service contact information provided on our website.

Please include your name and order number so we can assist you promptly.